Return Policy – Widiart Studio
At Widiart Studio, we take great pride in crafting high-quality silver jewelry. Each piece is made with care by our skilled artisans in Bali. Your satisfaction is very important to us, and we’re here to help if something isn’t right with your order.
🔁 Returns & Exchanges
We accept returns for ready-stock (non-custom) items within 14 days of delivery, provided the following conditions are met:
- Items must be unused, unworn, and in original packaging
- Buyer is responsible for return shipping costs
- A refund or exchange will be issued once we receive and inspect the returned item
❌ Custom Orders
Please note:
We do not accept returns or exchanges on custom-made or personalized items, unless the item is:
- Damaged during shipping, and
- You provide clear photo or video evidence of the damage within 3 days of receiving the item
If your custom item arrives damaged:
- Email us at [info@widiartstudio.com] with your order number and proof of damage
- Once approved, you must ship the item back at your expense
- After inspection, we will offer a replacement or refund, depending on the case
📦 How to Return an Item
- Email us at [info@widiartstudio.com] to request a return authorization
- Carefully pack the item to avoid damage
- Ship the item using a trackable service
- Once received and approved, we will process your refund or exchange
💬 Need Help?
If you have any questions about your order or this policy, please contact us at:
📧 [info@widiartstudio.com]
📍 Widiart Studio, Bali, Indonesia